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Frequently Asked Questions
What is a digital memorial?
A digital memorial is an online tribute to your loved ones. Our memorials can include various visual memories that you have, including photos, a video and biography. These memorials are accessible through both the direct link (which you can share through social media) and the metal QR plaque, that you can place anywhere for others to see.
You can view a digital memorial here.
What is a QR code?
A QR code is a barcode that can be used to access a website using a smartphones camera. It’s a simple way anyone to get to a website without having to type in a url!
How much does it cost?
The cost of each digital memorial includes all services such as hosting, creation of the memorial page and the physical memorial plaque. You can view and purchase our digital memorials here.
When will the plaque be delivered?
Once the plaque is purchased, we will immediately work on getting it delivered to you, this can take up to 5 business days. In the meanwhile, you can upload images, a video, biography and quote for your digital memorial through the link in the confirmation email!
When will the digital memorial be ready?
Similarly to the plaque, the memorial can take up to a week before it becomes live. To help speed this process up, please complete your “Create a memorial” form that will be linked in the confirmation email.
Can anyone see the memorial?
Anyone with the QR code will be able to visit your loved one’s memorial, but there is no public directory that anyone can search for random profiles. This way, you can control who can see your page through the link to your memorial and placement of your physical QR Code plaque.
Are refunds available?
Yes, we offer a complete refund within 14-days of the delivery if you are unhappy with the service. If you are passed this period, please reach out to us, and we will try help as best as we can. You can contact us here.
What if the plaque is damaged?
The plaques are crafted using durable slate that is weather resistant. If, however, they do degrade over time, we offer a lifetime warranty on the plaque itself and will send you a replacement. So, you don’t have to worry about this!
I don’t understand how to create the memorial page?
The confirmation email following a purchase should include a link to a form that you can use to create the memorial. If you are unable to find this link, please contact us here.
My question wasn’t answered.
We’re sorry about this. Nonetheless, please contact us directly through our contact form and we’ll be in touch shortly. Contact form